Western Digital tubes its loyal customers for profit
Big tech companies either exist to develop great technology, or to just profit off of their unreliable profits. Western Digital has made its priority profits, pulling the rug out from hundreds of millions of dollars of MyCloud hard drives sold to consumers over the years in an effort to force you to spend more money and buy a bigger more expensive replacement. Rather than fix their OS, they would rather profiteer
By Ray Hanania
Western Digital has made fortune selling unreliable hard drives to the public for years. I’ve tried them and have always been disappointed.
I purchased one to manage my home files (over $200) because Western Digital bragged that you could access it from anywhere. But it became clear pretty quickly that was a lie.
At first, you could access the files remotely like a drive on your computer. Then last year, that stopped working. They forced you to visit their website in order to access your files.
Now, they want you to purchase a new hard drive for your 100 TB of data and photos you have been saving believing you had a good and secure system to base your family’s data.
Not true obviously.
Western Digital sent out this email this week explaining how their systems will no longer work. They did cash your checks and payments, though. To add insult to injury, they are offering a 20 percent discount if you would go out and spend another rofrutne for another updated hard drive that I am sure in a few years will stop working, too.
Support for your My Cloud device is changing
Western Digital continuously evaluates and improves our hardware, software, and services as security standards evolve. As a result, we’ve determined that it’s necessary to end support for prior generations of My Cloud OS, including My Cloud OS 3. You should act now to protect your content.
On April 15, 2022, support for prior generations of My Cloud OS, including My Cloud OS 3, will end. Your device isn’t compatible with critical security updates that are only available for My Cloud OS 5-compatible devices. As a result, you’ll only be able to access it locally. After April 15, 2022, your device will no longer receive remote access, security updates, or technical support. To help protect your content, we recommend that you back up your device, disconnect it from the internet, and protect it with a strong, unique password. Check out our recent My Cloud updates to learn more.
Thank you for being a long-time Western Digital customer. We understand that your content is important to you, and we appreciate that you trust us to help you preserve it.
To show our appreciation, we’re sending you a 20% discount coupon in January 2022 that you can use toward an eligible device. Keep your eye out for another email from us with information about that discount.
Sincerely,
My Cloud Team
It’s not “changing.” The correct word is “collapsing.” Make sure not to get sucked into either their MyCLoud hard drives or their My Book” hard drives. You will get screwed in the end.
With Western Digital declaring itself so openly that it is unreliable, that leaves consumers with only one choice, Seagate.
Hanania also writes about Middle East issues for the Arab News, and The Arab Daily News criticizing government policies in the Israeli-Palestinian conflict.
Hanania was named "Best Ethnic American Columnist" by the New America Media in November 2007, and is the 2009 recipient of the SPJ National Sigma Delta Chi Award for column writing.
Email Ray Hanania at rghanania@gmail.com.
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