WalletHub releases study of the Best Airlines for 2019

WalletHub releases study of the Best Airlines for 2019
SHARE THIS STORY
  • 5
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
    5
    Shares

WalletHub releases study of the Best Airlines for 2019

Traveling by plane costs an average of $363 per trip. And choosing the wrong airline has the potential to take even more from us. For instance, 10 animals died during air transportation in 2018, and four major U.S. airlines had at least one pet fatality.

While critical to consider, such factors often fly under the radar due to our focus on price. But finding the cheapest airfare is now quite easy for anyone with an internet connection. So this report examines those other, overlooked aspects of air travel to help consumers make more-informed decisions.

WalletHub compared the 9 largest U.S. airlines, plus three regional carriers, across 15 important metrics. They range from cancellation and delay rates to baggage mishaps and in-flight comfort. We also considered costs in relation to in-flight amenities for the sake of fairness. For example, it wouldn’t be right to penalize an airline that charges for drinks if its tickets are far cheaper than those from an airline with free in-flight refreshments.

=======================================

SUBSCRIBE TO RAY HANANIA'S COLUMN

Enter your email address and

receive ALL of Ray Hanania's columns

Delivered by FeedBurner

=======================================

Midway Airport Airplane taking off. Flights, Planes, Travel

Midway Airport

2019’s Best Airlines

Below, you can see where each major airline ranks, based on overall WalletHub Score.

AirlineWalletHub Score
Alaska Airlines63.52
Delta Air Lines59.69
SkyWest Airlines56.73
Spirit Airlines52.9
ExpressJet Airlines50.96
Hawaiian Airlines48.74
United Airlines45.86
JetBlue Airways44.99
Southwest Airlines38.97
American Airlines38.42
Envoy Air36.24
Frontier Airlines30.42

Key Findings

Most Reliable Airline: Delta Air Lines has the lowest rate of cancelations, delays, mishandled luggage and denied boardings.

WalletHub Reliability Score

Airline2016201720182019
Delta Air Lines26.3525.6525.0527.61
Hawaiian Airlines22.1425.4921.6222.81
United Airlines13.6220.324.0222.47
Spirit Airlines14.7819.8118.8521.44
Alaska Airlines24.1328.4823.9820.33
SkyWest Airlines13.2820.8819.617.45
JetBlue Airways18.0317.4615.6114.97
Southwest Airlines13.5215.0715.7413.63
American Airlines16.4116.7819.7913.24
ExpressJet Airlines10.721416.6810.84
Envoy AirNaNNaNNaN7.19
Frontier Airlines15.114.4618.043.65

Most Comfortable Airline: JetBlue leads the pack in terms of in-flight experience, offering free amenities such as Wi-Fi, extra legroom, and complimentary snacks and beverages.

WalletHub Comfort Score

Airline2016201720182019
JetBlue Airways5555
United Airlines4.54.54.54.63
Southwest Airlines4.54.54.54.63
Alaska Airlines4.54.54.54.63
Delta Air Lines4.54.54.54.63
American Airlines44.54.634.5
Hawaiian Airlines2244
Spirit AirlinesNaNNaNNaN0.5
Frontier Airlines0000
* The regional carriers SkyWest, ExpressJet and Envoy are not represented in this chart because they serve other major airlines, which may dictate what amenities are provided.

Cheapest Airline: Frontier and Spirit are the best airlines for budget flyers.

Airline2016201720182019
Frontier Airlines$8.69$6.19$5.41$4.9
Spirit Airlines$6.31$5.15$5.11$5.13
ExpressJet Airlines$7.32$7.85$8.02$9.2
SkyWest Airlines$9.35$9.35$9.85$9.77
Alaska Airlines$11.18$10.53$10.55$10.96
JetBlue Airways$12.13$11.32$11.2$11.31
United Airlines$12.51$11.65$11.69$11.96
Southwest Airlines$13.34$12.64$12.47$12.25
Hawaiian Airlines$11.86$11.89$13.09$12.36
American Airlines$12.65$11.85$12.2$12.62
Delta Air Lines$13.2$12.42$12.37$12.91
Envoy AirNaNNaNNaN$14.8
*Reflects passenger revenue per available seat mile (PRASM), obtained by dividing passenger revenue by the product of the number of available seats and the number of miles flown.

Most Pet-Friendly: Two airlines tied for being most pet-friendly, ExpressJet and Envoy, with no incidents.

WalletHub Pet-Friendly Score

Airline201720182019
ExpressJet Airlines4.5655
Envoy AirNaNNaN5
Alaska Airlines4.724.424.94
SkyWest Airlines4.2754.76
American Airlines4.33.074.61
United Airlines3.1604.11
Delta Air Lines3.843.843.85
Hawaiian Airlines050
*Four major airlines do not transport animals: Frontier, JetBlue, Southwest, and Spirit.

Most Satisfactory Airline: Southwest Airlines and ExpressJet Airlines had the industry’s lowest consumer-complaint rate in 2018.

 

Airline2016201720182019
ExpressJet Airlines0.620.510.730.36
Southwest Airlines0.520.470.470.36
SkyWest Airlines0.650.490.530.43
Alaska Airlines0.50.50.570.57
Delta Air Lines0.740.680.920.65
Envoy AirNaNNaNNaN0.84
JetBlue Airways0.860.751.140.99
Hawaiian Airlines1.061.160.951.1
United Airlines2.852.271.891.28
American Airlines3.362.491.961.38
Spirit Airlines11.736.745.592.83
Frontier Airlines7.865.942.784.02

Safest Airline: Alaska Airlines was the safest in 2018. The safety runner-up is Spirit Airlines.

WalletHub Safety Score
AirlineWalletHub Score
Alaska Airlines19.86
Spirit Airlines18.48
SkyWest Airlines16.99
Hawaiian Airlines16.34
Envoy Air16.17
ExpressJet Airlines15.37
Frontier Airlines15.25
JetBlue Airways14.53
American Airlines14.15
Delta Air Lines13.25
United Airlines10.76
Southwest Airlines5.83

(1) Regional airlines that serve other major airlines. There are more regional carriers serving the national airlines, but these are the only ones required to report to the DOT and that have at least 1 percent of total domestic scheduled-service passenger revenues.
(2) As a regional airline, ExpressJet does not control baggage handling or bookings. These are handled by the main airline served.
(3) Depending on the major airline served, flights from this airline may or may not provide the service. Please see Methodology for scoring.
(4) There may be discrepancies caused by variations in how airlines code the delay data that they report to the DOT.

Ray Hanania

SHARE THIS STORY
  • 5
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
    5
    Shares
  •  
    5
    Shares
  • 5
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  

Leave a Reply